Refund & Return Policy

At CONSCIOUS SPROUTS, we take great care to ensure every product reaches you fresh and in perfect condition. However, we understand that issues can sometimes arise. This policy outlines your rights regarding returns, refunds, and cancellations.

1. When You Can Return

You may request a return or replacement within 7 calendar days of delivery if:

• The product arrives damaged, dented, or tampered with
• You receive a different product from what you ordered
• The product is past its expiry date at the time of delivery
• The seal is broken upon delivery (not caused by you)
• The product packaging is significantly damaged, compromising product safety

2. When You Cannot Return

Due to food safety and hygiene regulations (FSSAI), we are unable to accept returns in the following cases:

• The product has been opened, unsealed, or partially used
• The product was stored improperly after delivery (not in cool, dry place)
• You changed your mind about the flavour, size, or product (please choose carefully!)
• The return request is made after 7 days from delivery
• The product was purchased from a third-party retailer (contact them directly)

3. How to Request a Return

4. Refund Process

• Verification: We review photos/video and order details within 48 hours of your request
• Approval: You receive an email confirmation once your return is approved
• Processing: Refunds are processed within 5-7 business days to your original payment method
• UPI / Bank Transfer: Reflected in 2-3 business days after processing
• Card Refunds: May take 5-10 business days to appear on your statement (bank dependent)
• COD Orders: Refunded via UPI or bank transfer to your provided account

5. Replacement Policy

Instead of a refund, you may choose a free replacement of the same product. We ship the replacement at no additional cost within 2-3 business days of approval.

6. Cancellation Policy

• Before Dispatch: Contact us to cancel — full refund processed immediately. Cancellations are processed by our support team only.
• After Dispatch: Cancellation is not possible. You may refuse the delivery at your door. Once the package is returned to us, we process a refund (minus shipping charges of ₹49)
• COD Refusal: If you refuse a COD delivery, a ₹49 cancellation fee may apply to future orders
• Contact to Cancel: Email hello@conscioussprouts.com or call +91-99862-65909

7. Damaged in Transit

If your order arrives visibly damaged:

• Do not accept the delivery — ask the delivery person to mark it as damaged
• If already accepted, take photos immediately and contact us within 24 hours
• We will send a replacement at no extra cost or issue a full refund

8. Quality Concerns

If you have a quality concern about a product (taste, smell, texture):

• Contact us with the batch number (printed on every pack) and photos
• We investigate all quality concerns and may offer replacement or store credit
• For baby food products, we take extra care — contact us immediately if you have any concerns

9. Non-Food Items

For any non-food items included in combo packs (measuring spoons, recipe cards, etc.): standard 7-day return policy applies with no hygiene restrictions.

10. Consumer Protection

Your rights under the Consumer Protection Act, 2019 are in addition to this policy and are not limited by it. If you are unsatisfied with our resolution, you may approach:

• District Consumer Disputes Redressal Commission (claims up to ₹1 Crore)
• State Consumer Disputes Redressal Commission (claims ₹1-10 Crore)
• National Consumer Disputes Redressal Commission (claims above ₹10 Crore)
• Online filing: consumerhelpline.gov.in or call 1800-11-4000

11. Contact for Returns & Refunds