Frequently Asked Questions

Sprouted ragi (finger millet) is ragi that has been germinated to increase its nutritional value. The sprouting process increases bioavailability of nutrients like calcium, iron, and amino acids, making it easier to digest and more nutritious than regular ragi.

Our ragi is sourced from trusted farmers who follow natural farming practices. While not all products are certified organic, we ensure no chemical fertilizers or pesticides are used in cultivation.

Yes! Our sprouted ragi powder is excellent for babies 6 months and older. It's naturally gluten-free, easy to digest, and rich in calcium and iron which are essential for growing babies. Always consult your pediatrician before introducing new foods.

No, our products are 100% natural with no artificial preservatives, colors, or flavors. We use traditional methods and proper packaging to maintain freshness.

Our ragi powder has a shelf life of 6 months from the date of manufacture when stored in a cool, dry place. Since we make products fresh to order, you'll receive them with maximum shelf life remaining.

Yes, ragi (finger millet) is naturally gluten-free, making it suitable for people with celiac disease or gluten sensitivity.

Simply browse our products, add items to your cart, and proceed to checkout. You can pay using Razorpay (UPI, cards, netbanking) or choose Cash on Delivery (COD).

We accept all major payment methods through Razorpay: UPI (GPay, PhonePe, Paytm), credit/debit cards, netbanking, and wallets. We also offer Cash on Delivery (COD) for your convenience.

Yes, COD is available for all orders. However, we encourage online payments for faster processing and to avoid COD charges.

You can modify or cancel your order within 2 hours of placing it by contacting us at hello@conscioussprouts.com or calling +91-99862-65909. Once the order is shipped, it cannot be cancelled.

Yes! We offer special pricing for bulk orders (5kg+). Contact us at hello@conscioussprouts.com for bulk order quotes.

Yes, a GST-compliant invoice is automatically generated and sent to your email after order confirmation. You can also download it from your account.

We offer FREE shipping on orders above ₹499. For orders below ₹499, a flat shipping fee of ₹50 is charged.

Delivery typically takes 3-7 business days depending on your location. Metro cities: 3-4 days. Other cities: 5-7 days. Remote areas: 7-10 days.

Yes, we ship to all pincodes across India through our trusted courier partners Delhivery and India Post.

Once your order is shipped, you'll receive a tracking link via email and SMS. You can also track your order from your account dashboard or use our Track Order page.

If your order is delayed beyond the estimated delivery date, please contact us at hello@conscioussprouts.com with your order ID, and we'll investigate immediately.

Currently, we offer standard delivery only. Express delivery options will be available soon for select cities.

We accept returns within 7 days of delivery if the product is damaged, defective, or incorrect. Food products cannot be returned if opened or if the return is due to taste preference.

To initiate a return, go to your account > Orders > Select the order > Click "Request Return". Alternatively, email us at hello@conscioussprouts.com with your order ID and reason for return.

Once we receive the returned product and verify its condition, refunds are processed within 5-7 business days to your original payment method.

Yes, you'll receive a full refund including shipping charges if the return is due to our error (damaged/defective/wrong product). For other returns, shipping charges are non-refundable.

Please take photos of the damaged product and packaging, then contact us immediately at hello@conscioussprouts.com. We'll arrange a replacement or full refund.

Click on "Account" in the top navigation and select "Sign Up". You can register using your email or sign in with Google for faster checkout.

Click on "Forgot Password" on the login page. Enter your email address, and we'll send you a password reset link.

You can reach us via: Email: hello@conscioussprouts.com, Phone: +91-99862-65909 (Mon-Sat, 9 AM - 6 PM), or use the live chat widget on our website.

Currently, we operate online only. However, you can visit our facility in Bengaluru by appointment. Contact us to schedule a visit.

We love feedback! You can leave product reviews on our website, email us at hello@conscioussprouts.com, or reach out on social media @conscioussprouts.